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Terms and Conditions

A ‘StagecoachSmart travel card’ is a plastic travel card, each one with a unique 18 digit code. ‘Stagecoach electronic tickets’ are tickets that are loaded onto the StagecoachSmart Travel Card.
StagecoachSmart travel cards are issued by and remain the property of Stagecoach Group plc (or its successors) and must be returned on demand.
StagecoachSmart Travel Cards may be used to store electronic tickets provided by or purchased from any Stagecoach Group company or any of its agents. Electronic tickets are valid for use in the area advertised at the time of purchase.
For lost, stolen or damaged StagecoachSmart travel cards:
- All occurrences should be reported to the helpline on 0845 810 1000. Lines are open 07:00 to 22:00, 7 days a week (excluding Christmas Day). Calls from BT landlines are charged at ‘local rate’. Calls from mobiles and other operators will vary.
- If you wish Stagecoach to replace any electronic tickets stored on the StagecoachSmart travel card, you must have previously registered as the holder of the travel card with the helpline. StagecoachSmart travel cards administered as part of our online purchasing process will automatically be registered to the card holder.
- Replacement of your StagecoachSmart travel card and any pre-purchased electronic tickets is at the discretion of Stagecoach Group. An administration fee may be charged for any replacement StagecoachSmart travel card.
- The number of replacement StagecoachSmart travel cards you are allowed may be limited.
- Theft of a StagecoachSmart travel card must also be reported to the police and the crime reference number quoted if and when seeking a replacement of the travel card.
Abuse or misuse of the StagecoachSmart travel card and any loaded electronic tickets may result in the card being permanently withdrawn and could lead to prosecution.
All travel using electronic tickets stored on the StagecoachSmart travel card is subject to the conditions of travel of the relevant service operator. Copies may be obtained directly from those operators.
StagecoachSmart travel card holders must comply with instructions given to them by any member of the service operator’s staff.
The StagecoachSmart travel card does not give the holder preferential treatment over any other user of travel services provided by Stagecoach Group companies.
This scheme is administered by Stagecoach Group plc. Enquiries about the scheme can be made by emailing customer.support@stagecoachsmart.com or calling our helpline on 0845 810 1000. Lines are open 07:00 to 22:00, 7 days a week (excluding Christmas Day). Calls from BT landlines are charged at ‘local rate’.

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